Head of Queue, a solution designed back in the 90’s for Post Office and embraced by many Retail and Finance organisations today.
By having combined till banks and a defined payment area, it provides significant space back to your organisation for product.
When introducing a Head of Queue solution, you streamline the customer flow to the payment area, customers understand the process, colleagues save their voice to have more meaningful conversations with customers.
When deployed correctly, it can have a significant impact on Wait Times.
Combine this with In Queue Merchandising, you get increased sales through impulse purchasing.